Shipping & Returns
Last Updated: June 20, 2023
All sales are considered final, and no refunds will be issued. Damaged or defective products can be exchanged in accordance with the terms stated below.
What do I do if my shipment arrives damaged?
In the unlikely event your order arrives damaged, you may exchange the damaged item for a product of equal or lesser value, subject to availability. You must contact us by email at the following address within 48 hours of your order being delivered: support@highlevelcoffee.com. Please include your order number and images of the defective/damaged items to begin the exchange process. All exchanges are reviewed on a case by case basis and are provided at the discretion of High Level Coffee.
US Shipping
All schedule orders ship the same day or next day from the time the order has been placed. You will receive a shipping confirmation email that includes your tracking number. Orders will ship via USPS, UPS ground, or FedEx ground, with delivery in 3-7 business days. Transit times will vary based on your location. High Level Coffee is only available in the United States. We are not responsible for lost or stolen items.
Note on CBD Efficacy
Everyone’s experience with CBD is different, and there is no guaranteed or standard reaction. Some people find a very small amount of CBD to provide the adequate effect, while others take much more depending on their body and circumstance. CBD is a very personalized supplement and may not be effective for some individuals’ specific goals. It is also important to understand that you will not necessarily feel anything when using CBD, and the effect may sometimes be in what you no longer notice. Have questions regarding serving size, usage frequency, or anything else? Reach us at suppprt@highlevelcoffee.com
As these products have not been evaluated by the FDA, we cannot make any claims as to any benefits these products may provide.
If you have shipping questions, please get in touch with us at support@highlevel.com.
All sales are considered final, and no refunds will be issued. Damaged or defective products can be exchanged in accordance with the terms stated below.
What do I do if my shipment arrives damaged?
In the unlikely event your order arrives damaged, you may exchange the damaged item for a product of equal or lesser value, subject to availability. You must contact us by email at the following address within 48 hours of your order being delivered: support@highlevelcoffee.com. Please include your order number and images of the defective/damaged items to begin the exchange process. All exchanges are reviewed on a case by case basis and are provided at the discretion of High Level Coffee.
US Shipping
All schedule orders ship the same day or next day from the time the order has been placed. You will receive a shipping confirmation email that includes your tracking number. Orders will ship via USPS, UPS ground, or FedEx ground, with delivery in 3-7 business days. Transit times will vary based on your location. High Level Coffee is only available in the United States. We are not responsible for lost or stolen items.
Note on CBD Efficacy
Everyone’s experience with CBD is different, and there is no guaranteed or standard reaction. Some people find a very small amount of CBD to provide the adequate effect, while others take much more depending on their body and circumstance. CBD is a very personalized supplement and may not be effective for some individuals’ specific goals. It is also important to understand that you will not necessarily feel anything when using CBD, and the effect may sometimes be in what you no longer notice. Have questions regarding serving size, usage frequency, or anything else? Reach us at suppprt@highlevelcoffee.com
As these products have not been evaluated by the FDA, we cannot make any claims as to any benefits these products may provide.
If you have shipping questions, please get in touch with us at support@highlevel.com.
Cancelling or modifying an order
Last Updated: June 20, 2023
If you email or text us and we are able to catch your order before our fulfillment team does, we will try our best to help you out. Reach us at support@highlevel.com. If your order has already shipped, we are not able to offer any modifications or cancellations.
Please note subscription shipments after your first order are not eligible for return, refund or cancellation after they have been charged.
Exempt from being returned are perishable goods, such as coffee. If there is a problem with the perishable goods you have received or you are not completely satisfied, please email customer service at support@highlevelcoffee.com within ten days of your purchase.
We reserve the right to refuse any refund/return if abuse is suspected. Any refund requests outside the scope of this policy will be handled at our team’s discretion.